Contact Us

At LUXENYA™, we believe every customer deserves a reliable and effortless shopping experience.

Whether you need assistance with an existing order, have questions about our products, or would like to learn more about our brand, our support team is always ready to help.

We are committed to providing clear communication and timely assistance to ensure every interaction with LUXENYA™ is simple, helpful, and convenient.

Get In Touch

For product questions, order support, or any other inquiries, please contact our customer service team through the information below.

Customer Support Email
service@diiexd.com

Customer Service Phone
+86 15323257026

Business Address
Beijing Xinchao Liu Technology Co., Ltd.
No. 8 Huaichang Road, Jiuduhe Town, Huairou District, Beijing

Customer Support Hours

Our support team is available during the following hours:

Monday – Friday
9:00 AM – 5:00 PM (Beijing Time)

Saturday – Sunday
Closed

We will make every effort to respond to your message as quickly as possible during our available support hours.

How We Can Help

Our team can assist you with:

Order-related questions
Product information requests
Shipping inquiries
Return and refund assistance
General customer support

For order-related requests, please include your order number and relevant details in your message. Providing complete information allows us to review your request faster and provide a more efficient solution.